Mindway Health CIC recognises its responsibilities under UK GDPR and is committed to lawful, fair, and transparent data handling.

We ensure that:

• Data is processed lawfully and fairly

• Only relevant and necessary data is collected

• Data is accurate and kept up to date

• Data is stored securely

• Data is not kept longer than necessary
  
  

All staff, associates, and volunteers are required to follow this policy and complete appropriate data protection training.

Mindway Health CIC takes information security seriously to protect service users, staff, and partners.

We:

• Use secure digital systems and password protection

• Limit access to sensitive information

• Regularly review security practices

• Ensure secure disposal of confidential information

• Respond promptly to any data breaches
  
  

Any data breaches will be reported and managed in accordance with ICO requirements.

Our Commitment

Mindway Health CIC does not discriminate on the basis of:

• Age

• Disability

• Gender identity or expression

• Marriage or civil partnership

• Pregnancy or maternity

• Race, ethnicity, or nationality

• Religion or belief

• Sex

• Sexual orientation

• Socio-economic background
  
  

We Aim To:

• Provide accessible and inclusive services

• Treat everyone with dignity and respect

• Challenge discrimination and stigma

• Ensure fair recruitment and training practices

• Adapt services to meet individual needs where possible
  
  

This policy reflects the Equality Act 2010.

Mindway Health CIC is committed to providing a safe environment for service users, staff, associates, and visitors.

We:

• Identify and manage risks

• Maintain safe working environments (physical and online)

• Follow safe lone-working practices

• Provide clear procedures for incidents and emergencies

• Review health and safety arrangements regularly
  
  

All staff and associates have a responsibility to work safely and report concerns promptly.

Children, Young People & Vulnerable Adults

1. Our Commitment
Mindway Health CIC is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults in line with UK safeguarding legislation and guidance. Safeguarding is everyone’s responsibility.

2. Who This Applies To
This policy applies to:

• Staff

• Therapists

• Trainers

• Volunteers

• Associates
  
  

3. Recognising Abuse
We recognise that abuse can be:

• Physical

• Emotional

• Sexual

• Neglect

• Financial

• Domestic

• Organisational
  
  

4. Our Responsibilities
We:

• Take all safeguarding concerns seriously

• Respond promptly and appropriately

• Follow local safeguarding procedures

• Share information when there is a risk of harm

• Maintain clear boundaries and professional conduct
  
  

5. Confidentiality & Safeguarding
Confidentiality may be breached if:

• There is risk of harm to the individual or others

• A child or vulnerable adult is at risk

• Disclosure is required by law
  
  

6. Reporting Concerns
All safeguarding concerns must be reported to the designated safeguarding lead and managed according to statutory guidance.

Mindway Health CIC

1. Purpose
Mindway Health CIC recognises that some work activities may involve lone working. This policy sets out how we identify, manage, and reduce risks associated with lone working to protect the safety and wellbeing of staff, associates, volunteers, and service users.

2. Scope
This policy applies to therapists, trainers, staff, associates, volunteers, and contractors. Lone working may occur during one-to-one therapy sessions, home visits, community-based work, online or remote sessions, training delivery, and administrative work outside normal office hours.

3. Legal Framework
This policy is informed by the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, and HSE Lone Working Guidance.

4. Risk Assessment
Mindway Health CIC identifies lone working risks as part of service planning, considers factors such as location, time, environment, and service user needs, and reviews risks regularly.

5. Safe Working Practices
Before lone working, relevant information and risk factors should be considered and clear boundaries agreed. During lone working, professional boundaries must be maintained and secure communication methods used. After lone working, concerns or incidents must be reported promptly.

6. Safeguarding & Personal Safety
If at any point a worker feels unsafe, the session may be paused or ended and appropriate support sought.

Mindway Health CIC welcomes feedback and takes complaints seriously. You have the right to raise concerns about our services. We aim to respond respectfully and fairly, acknowledge complaints promptly, investigate concerns thoroughly, and learn from feedback. Complaints can be submitted via email or in writing and will be treated confidentially.

Mindway Health CIC works to high ethical standards. We commit to trauma-informed, compassionate practice, respect for autonomy and consent, clear professional boundaries, ongoing supervision and reflective practice, evidence-based approaches, and acting in the best interests of service users.

Mindway Health CIC is committed to improving accessibility. We offer flexible service delivery where possible, consider financial barriers, adapt communication styles, and welcome feedback on accessibility needs. We continually work to improve inclusion and access to mental health support.